Refund Policy

Our services are digital and start being worked on soon after you pay, so payments are final. We do not offer refunds for changing your mind, including if you cancel before a player starts your order.

There is one exception, explained below: if we cannot complete your order, we refund you.

Sometimes an order cannot be finished. For example, no player is able to do it, a game update makes the service impossible, or the work cannot be completed for another reason on our side. When that happens, we refund the part of the order we could not deliver.

• If no work was delivered, you get the full amount back.
• If part of the order was delivered, you get back the price of the part that was not. For example, if you ordered five weapons leveled and we could only finish three, we refund the price of the other two.

A delivery window is an estimate. If an order is taking longer than the window but we are still working on it, it has not become an order we cannot complete.

Check your account when your order is marked complete. If something you paid for is missing, tell us in your ticket within 7 days of delivery and we will finish it. If we cannot finish it, we refund that part as explained above.

Closing your ticket confirms the order was delivered as you ordered it.

If an account you bought from us is not as described, or you cannot get into it after following the hand-over steps, report it within 7 days of receiving the details. We will fix it or replace it. If we can do neither, we refund it.

• You change your mind or cancel after paying, at any stage of the order.
• Your order takes longer than the estimated delivery window while we are still working on it.
• The work was delivered as ordered.
• Problems caused by playing on or changing the account during a piloted order, after we asked you to stay logged out.
• Action a game publisher takes against an account, such as a suspension, a ban or a stat reset. See the risk section of our Terms of Service.
• You gave us wrong account details and did not correct them when asked.

If we cannot complete your order, we tell you in your order ticket and issue the refund ourselves. You can also ask about it in your ticket in your account, or email [email protected] with your order number.

Refunds go back to the card or wallet you paid with through Stripe. Your bank normally shows it within 5 to 10 business days.

If something went wrong, message us first so we can finish your order. If a chargeback is filed, we send the bank the records of your order, including your ticket messages, and we may pause the account while the bank reviews it.